RETURNS AND EXCHANGE POLICY

This Policy should be read in conjunction with our Terms and Conditions.

How to process a Return or Exchange

Follow these easy steps for returns or exchanges:

1. Fill out your Returns Form in full.  The Returns Form is part of the Delivery Note you received with your order.

2. Peel off the Belovely Designs Returns label from the Delivery Note ready to use on your parcel.

3. Enclose the completed Returns Form with your return items.

4. Put your return goods in a strong and well sealed mail bag (please reuse the one we sent if it remains in good condition). Include all original packaging and tags.

5. Place the Belovely Designs Returns label on to the outside of the mail bag.  If you are reusing the original mail bag be sure the returns label covers your original address details.

6. Take it to the Post Office for UK returns.  For international returns, take it to your chosen overseas carriage provider.

In General

In addition to the Distance Selling Regulations, you can return any item within fourteen days of receipt for a refund of that item or to exchange it for a different size or colour.

We will refund the monetary value of the goods returned to us, at the price you purchased them. We will do this as soon as possible and at most within thirty days of you returning the goods.  We will not refund the postage and packing charge incurred to send the goods to you.  If you have received free postage and packing during a promotional period and you return the goods to us, we will deduct an amount equal to the current postage rates displayed in our Delivery Policy.

Please note that in the interests of hygiene, items expressly stated on our website as being non-returnable for hygiene reasons, cannot be returned, unless they have remained in their original wrapping unopened or are faulty.

In all cases, the items returned must be in their original condition, which includes returning the goods with their original packaging and tags attached to the goods. All goods will be inspected on return.

The goods are your responsibility until they reach our offices. Please ensure you package your return to prevent any damage to the items or boxes. We will not refund the costs of goods if they go missing unless proof of posting is provided. Please request this from Royal Mail when returning any goods to us.

We currently offer Freepost returns on all orders, but this is subject to change without notice.  Please ensure that you only use the pre-printed returns label on your Delivery/Returns Note that was dispatched with the specific goods you are returning.  Only use Royal Mail for Freepost returns.

If goods are faulty we will refund you in full for the item.

Exchanges can take between five and ten working days to process.  If the exchanged item is required urgently it is advised that you place a new order and then return the unwanted goods for a refund.  You will be required to pay postage and packing charges on new orders.

Belovely Designs Returns Address:

UK Returns and Exchanges

If you are unhappy for any reason with your purchase, you can return it to us within fourteen days of receiving the goods, for a refund or exchange.  This provision is not withstanding the Distance Selling Regulations set out below.

Items for return or exchange should be returned using the returns label provided, together with completion of the Returns Form attached to your Delivery/Returns Note. 

Returns or exchanges of Day Wear, Evening Wear or Accessories should be returned to the address given above.

For the return or exchange of breast forms please use the returns label provided with the Delivery/Returns Note for the relevant goods.  This is because these goods are dispatched from another outlet on our behalf.  See below for further details.

We currently offer Freepost on UK returns only.  Only use Royal Mail for UK Freepost returns.

If the value of the goods being returned is exactly the same as the exchanged goods required, we will be happy to offer a straight exchange.  Simply return the unwanted items to us and tell us on the Delivery/Returns Note which item you wish to exchange.  We will dispatch the exchange goods to you free of charge.

If the value of the goods being returned is different to the exchange goods required, you will need to return the unwanted items to us for a refund.  You can then order the new items you want via our Website and we will dispatch these to you with a new Delivery/Returns Note.  You will be required to pay for delivery costs on the new order.

Important: For all returns, you must obtain a Certificate of Posting which is an official Royal Mail receipt.  This is FREE and insures you for up to £41.00 in the unlikely event of the parcel going missing.

Overseas Returns and Exchanges

If you wish to return or exchange your goods for any reason, you must return it to us by International Registered Post using the address label provided.  Be sure to also complete and enclose the Returns Form attached to your Delivery Note.  Freepost does not apply to overseas returns. The cost of international returns must be paid for by you.

Important: You must obtain a certificate as proof of postage from your carriage provider.

Distance Selling Regulations

You have the right to cancel your order at any time up to the end of seven working days after you receive the goods.  A working day is any day other than weekends and bank or other public holidays. If you notify us of your wish to cancel the order within seven working days we will refund the cost of the goods, less postal charges for returning the goods.

To exercise your right of cancellation under the Distance Selling Regulations, you must give us written notice by email to info@belovelydesigns.co.uk or to the Company address above, giving details of the goods ordered and date of delivery. You may claim a refund for the total sum you have paid for the goods, including the cost of postage you incurred to receive the goods. However, when you use our Freepost returns service, we will deduct from your refund the cost of postage incurred by us to recover the goods. The amount we will deduct is the same as our standard delivery rates as set out in our Delivery Policy.

You are responsible for returning the goods to us immediately. The goods must be returned to the address shown on the returns label.  You must take reasonable care to ensure that the goods are not damaged in the meantime or in transit.

After you have notified us that you are cancelling the contract, we will refund the amount due within thirty days.

Amoena Product Returns and Exchanges

We are a UK distributor for Amoena bras and swimwear.  The following specific Returns and Exchange Policy applies to the return and/or exchange of Amoena products purchased from our Website:

Subject to the other terms and conditions set out in this Policy, if a customer is not satisfied with their Amoena product, a refund or exchange may be given.  You must return the unwanted goods within fourteen days from the date of purchase, using the Returns Form attached to the Delivery Note issued with your Amoena product.

Goods should be returned using the returns label provided on your Delivery/Returns Note to:

If the value of the goods being returned is exactly the same as the exchange goods required, we will be happy to offer a straight exchange.  Simply return the unwanted items to the address above and note on the Delivery/Returns Note which item you wish to exchange.  Your exchange goods will be dispatched to you free of charge.

If the value of the goods being returned is different to the exchange goods required, you will need to return the unwanted items to the returns address above and we will then process your refund.  You can simply order the new items you require via our Website and we will dispatch these to you with a new Delivery/Returns Note.  You will be required to pay for any delivery costs on new orders.

Important: For any returns, you must obtain a Certificate of Posting which is an official Royal Mail receipt.  This is FREE and insures you for up to £41.00 in the unlikely event of the parcel going missing.

All requests for returns and exchanges must be approved by us.  Amoena products must be in the original box and in the same condition as they were originally dispatched.   

Due to hygiene reasons, any Amoena product that has visible signs of having been worn or damaged will not be approved for return or exchange.  Returns due to manufacturing defect will be refunded in full.  Specially ordered products cannot be returned or exchanged.

Silique™ Product Returns and Exchanges

We are a UK distributor for Silique™ mastectomy breast forms.  The following specific Returns and Exchange Policy applies to the return and/or exchange of Silique products purchased from our Website:

Subject to the other terms and conditions set out in this Policy, if a customer is not satisfied with their Silique product, a refund or exchange may be given.  You must return the unwanted goods within fourteen days from the date of purchase to the address below.  Notification to Belovely Designs must be in writing using the Returns Form attached to the Delivery Note issued with your Silique product.

Goods should be returned using the returns label provided on your Delivery/Returns Note to:

If the value of the goods being returned is different to the exchange goods required, you will need to return the unwanted items to us for a refund.  You can then simply order the new items you want via our Website and we will dispatch these to you with a new Delivery/Returns Note.  You will be required to pay for any delivery costs on new orders.

Important: For any returns, you must obtain a Certificate of Posting which is an official Royal Mail receipt.  This is FREE and insures you for up to £41.00 in the unlikely event of the parcel going missing.

All requests for returns and exchanges must be approved by us.  Silique products must be in the original box and in the same condition as they were originally dispatched.  

Due to hygiene reasons, any Silique product that has visible signs of having been worn or damaged will not be approved for return or exchange.  Returns due to manufacturing defect will be refunded in full.  Specially ordered products cannot be returned or exchanged.

 Silique™ Limited Warranty Policy

All Silique breast form products come with a limited two year warranty against manufacturing defects.  A customer’s sole remedy in the event of such defect is to return or exchange the defective product.  Except as expressly stated in this section, all products are provided on an “as is” basis and the Company, on behalf of itself and each of its third person manufacturers and distributors, disclaims any and all warranties, conditions or representations, whether or not implied, oral or written, with respect to the products, without limitation, any and all implied warranties or conditions of title, non infringement, merchantability, fitness or suitability for any purpose (whether or not the Company knows, has reason to know, has been advised or is otherwise, in fact, aware of any such purpose), whether alleged to arise by law, by reason of a customer’s usage in the trade or by course of dealing.

Last Updated: 16 May 2012